privacy policy...

This privacy policy explains how POP Painted Ltd (the "Site", "we", "us", or "our") collects, uses and discloses your personal information when you visit, use our website (www.pop-painted.com) to purchase original artwork, limited prints or commissioning art pieces or otherwise communicate with us regarding the Site (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Pop Painted is committed to protecting your privacy and complying with the best data protection practices, including the eu's General Data Protection Regulation and the data protection act 2018.

Effective Date: September 2025

Last Updated: September 2025

The headings used in this policy are included foR convenience only and will not limit or otherwise affect these terms.

Section 1 - WHAT WE COLLECT

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following describes the categories and specific types of personal information we collect.

Information that you directly submit to us through our Services may include:

Identify Information: Name, Billing and Shipping address, email address, phone number.
Transaction Information: Details of the artwork purchased, payment details/confirmation.
Communication / Customer Support Information: Messages directly through our website, Email messages, Commission requests or enquiries you send to us.
Social Media Information: Usernames and email addresses associated with social media platforms.
Usage Data / Technical Information: We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing such features.

SECTION 2 - WHAT WE DO WITH YOUR INFORMATION

Providing Products and Services. We use your personal information to provide you with the Services to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and other features and functionalities related to your account.
Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products.
Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers.
Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship.
Law and Regulation. To comply where applicable.

SECTION 3 - LEGAL BASIS FOR PROCESSING

POP PAINTED PROCESS YOUR PERSONAL DATA UNDER THE FOLLOWING LEGAL GROUNDS:

Contractual necessity – to fulfil orders, commissions or reply to your enquiries
Consent – for email marketing and newsletters.
Legitimate interests – to improve services, ensure website security and manage our business.
Legal obligations - to comply with accounting, tax and legal requirements.

If you opt in to receiving marketing emails/newsletters, you can change your mind, you may withdraw your consent for us to contact you, use or disclose your information at any time by contacting info@pop-painted.com.

Personal data is held for as long as necessary to fulfil the purposes for which it was collected. If you have a query about the data held, you can contact us via the details at the bottom of this policy.

SECTION 4 - DISCLOSE

In certain circumstances, we may disclose your personal information to third parties for contract fulfilment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
When you direct, request us, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
If required to do so by law.
If there is a violation of the terms and conditions.

SECTION 5 - E-COMMERCE PLATFORM

POP Painted Ltd and www.pop-painted.com do not store any of your payment data internally. All payment transactions are hosted via secured third-party gateways through Wix and its affiliated payment processing companies link to this website.

Wix provides an online e-commerce platform that allows Pop Painted to sell products and services to you. Your data may be stored through wix.com’s data storage, databases and general wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa and Mastercard. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For further insight, you may also wish to read the Wix Terms and Conditions and Privacy Statement outlined on www.wix.com.

SECTION 6 - THIRD PARTY SERVICES

This site may provide links to websites, social media and other online platforms (including Payment gateways and Payment Transaction processors) which are operated by Third Parties. Third-party links on this site may direct you to third-party websites or applications which are not affiliated or controlled by us.

We do not guarantee and are not responsible for the privacy or security of such sites, including the examining or evaluating content, accuracy, completeness, or reliability of information found on these sites. We do not warrant and will not have any liability or responsibility for such third-party materials or websites or for any other materials, products or services of the third parties.

Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content and any other transactions made in connection with any third-party websites or applications.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or Website Terms and Conditions.

Please review the Third Parties policies and practices and make sure you understand them before any transaction. Any complaints, claims, concerns or questions regarding third-party products should be directed to the Third Party.

CERTAIN PROVIDERS MAY BE LOCATED IN OR HAVE FACILITIES THAT ARE LOCATED IN A DIFFERENT JURISDICTION THAN EITHER YOU OR US. SO IF YOU ELECT TO PROCEED WITH A TRANSACTION THAT INVOLVES THE SERVICES OF A THIRD-PARTY SERVICE PROVIDER, THEN YOUR INFORMATION MAY BECOME SUBJECT TO THE LAWS OF THE JURISDICTION(S) IN WHICH THAT SERVICE PROVIDER OR ITS FACILITIES ARE LOCATED.

WE MAY TRANSFER PERSONAL DATA TO A COUNTRY OUTSIDE OF THE EUROPEAN ECONOMIC AREA (EEA), FOR EXAMPLE, IF A THIRD PARTY WE SHARE DATA WITH HAS SERVERS LOCATED OUTSIDE OF THE EEA. IF THIS IS THE CASE, WE WILL OBTAIN YOUR CONSENT OR OTHERWISE ENSURE THAT THE TRANSFER IS LEGAL AND YOUR DATA IS SECURE BY FOLLOWING THE EU’S GUIDELINES.

SECTION 7 - COOKIES

Like many websites, we use ‘cookies’ to collect information.

Website cookies are small text files that store data, and they primarily come in two forms: session cookies, which are temporary and deleted when you close your browser, and persistent cookies, which remain on your device for a set period to remember preferences or track behaviour over time.

You can learn more about cookies using the links below:

Learn more about cookies: https://www.aboutcookies.org/

How to delete cookies: https://www.aboutcookies.org/how-to-delete-cookies/

Cookies have different functionalities, like letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience. They can also help to ensure that the adverts you see online are relevant to you and your interests.

Essential/Necessary Cookies: These cookies are critical for a website's basic functions, such as allowing you to navigate the site or access secure areas. Without such cookie services you have asked for, for example, Shopping Baskets and e-Billing cannot be provided.

Functional Cookies: These cookies enhance user experience by remembering your preferences, like your chosen username, language or region and provide more enhanced and personal features. For example, these cookies can be used to remember changes you have made to text size/fonts and parts of other web pages which have been customised. To provide services you have requested, such as watching a video or commenting on a blog.

Performance/Analytical Cookies: These cookies collect information about how the visitor interacts and uses a website. They can provide data on frequently used pages, user arrival methods and if they get an error message from web pages, for example. They are designed to collect data in an aggregated and anonymous way to monitor and improve a website's performance; they do not collect personally identifiable information.

Advertising/Marketing Cookies: Set by advertisers or advertising networks, these cookies are used to track your online activity to show you personalised ads and measure the effectiveness of the marketing campaign. They remember that you have visited a website, and this information is shared with other organisations, such as advertisers. Often targeting and advertising cookies linked to site functionality provided by other organisations.

We may also permit third parties and service providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

BY USING OUR WEBSITE, YOU AGREE THAT WE CAN PLACE THESE TYPES OF COOKIES ON YOUR DEVICE.

If you wish to restrict cookies, then you can do this through your browser settings or by using additional browser software such as Google Analytics Opt-out Browser Add-on (https://tools.google.com/dlpage/gaoptout). For information on how to control cookies on your mobile device, please refer to your handset manual.

This website may contain links to other websites. Once you have used these links to leave this site, you are responsible for the protection and privacy of any information which you provide whilst visiting such sites. The inclusion of any link to another website does not necessarily imply a recommendation or endorsement of the views expressed on it.

Our website also recognises the Global Privacy Control (GPC) signal, which enables you to opt out of certain uses or disclosures of your information.

To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognise other Do not ‘Sell’ or ’Share’ data signals that may be sent from your web browser or device.

SECTION 8 - SECURITY & DATA CONTROL

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

SECTION 9 - YOUR RIGHTS

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know: You may have a right to request access to personal information that we hold about you.

Right to Delete: You may have a right to request that we delete personal information we maintain about you.

Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.

Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

Right to Opt out of Sale or Sharing or Targeted Advertising: You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.

Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.

Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.

Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.

Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorised agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof that you have authorised them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request promptly as required under applicable law.

SECTION 10 - AGE OF CONSENT

By clicking and entering this site, you verify that you are over the age of 18.

Anyone under the age of 18 is not permitted to access information or purchase goods from this site. We reserve the right to, without prior notification, restrict, suspend or remove any account.

Our services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

SECTION 11 - CHANGES TO OUR POLICY

We reserve the right to update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, so please review it frequently. Changes and clarifications will take place immediately upon posting on the website.

SECTION 12 - INTERNATIONAL USERS

Please note that we may transfer, store and process your personal information outside the country you live in.

Wix stores and transfers data internationally by using data centres worldwide and employing legal mechanisms like Standard Contractual Clauses (SCCs) to ensure compliance with data protection regulations such as the GDPR for transfers outside the European Economic Area (EEA). Wix also utilises a global network of Wix group companies and third-party service providers, all contractually committed to protecting data through robust safeguards and security measures.

SECTION 13 - COMPLAINTS

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below.

SECTION 14 - CONTACT

Should you have any questions about our privacy practices or this Privacy Policy, please email info@pop-painted.co.uk.

For the purpose of applicable data protection laws, and if not explicitly stated otherwise, we are the data controller of your personal information.

TERMS AND CONDITIONS APPLY